Privacy Policy

Last Updated: June 19, 2025

Summary of Our Privacy Practices

Privacy is super important to us. This summary provides the key points of our Privacy Policy in simple terms. For more details, please read the full policy below.

  • What we collect: We collect account info (like your email), chat history to improve our AI, and technical data (like your IP address) to keep things running.
  • How we use it: We use your data to provide and personalize your app experience, offer support, and ensure security. We do not sell your data.
  • Who we share it with: We only share data with trusted partners who help us run the app (like payment processors) or when legally required.
  • Your rights: You have the right to access, correct, or delete your data. You can manage your account and data from within the app.

Introduction

Welcome to Convivium ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

  • Account information (username, email address)
  • Profile information (display name, preferences)
  • Communication data (messages, feedback, support requests)
  • Payment information (processed through secure third-party payment processors)

Usage Information

We automatically collect certain information about your use of the Service:

  • Conversation logs and chat histories
  • App usage statistics and analytics
  • Device information (device type, operating system, app version)
  • Technical data (IP address, crash reports, performance data)

Application Data

When you use our mobile application:

  • Your interactions with the app are processed to provide the service
  • User preferences and configurations you create
  • Application settings and preferences
  • Usage patterns to improve our services

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process your interactions and provide personalized experiences
  • Personalize your experience and save your preferences
  • Communicate with you about the Service
  • Provide customer support and respond to inquiries
  • Analyze usage patterns to improve our services
  • Ensure security and prevent fraud or abuse
  • Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party companies that help us operate the Service
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: With your explicit consent for specific purposes

Data Security

We implement appropriate technical and organizational security measures to protect your information:

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security audits and assessments
  • Staff training on data protection practices

Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. Specifically:

  • Account information: Until you delete your account
  • Conversation data: For up to 2 years or until deletion requested
  • Usage analytics: In aggregated, anonymized form indefinitely
  • Support communications: For up to 3 years

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Opt-out: Opt out of certain data processing activities

Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

Third-Party Services

The Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third-party services, and we encourage you to review their privacy policies.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how we use it, and the right to request deletion of your personal information.

GDPR Rights (European Users)

If you are located in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including the rights listed in the "Your Rights and Choices" section above.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

For data protection inquiries specifically, you may also contact our Data Protection Officer at dpo@convivium.app.